Shipping policy
Shipping Policy
Last updated: September 2026
Thank you for shopping with BatGlow. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing Time
All orders are processed within 1–2 business days after payment is confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, such as Halloween season, Black Friday, Cyber Monday, and holidays, processing times may be slightly extended.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Times
We proudly ship worldwide.
Standard Shipping
- Processing Time: 1–2 Business Days
- Shipping Time: 5–9 Business Days
- Total Estimated Delivery Time: 6–11 Business Days
Please note that delivery times are estimates and may vary depending on your location, customs processing, weather conditions, carrier delays, or other circumstances beyond our control.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become available after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has already been shipped, BatGlow cannot guarantee recovery or replacement of the package.
If you notice an error in your shipping address, please contact us immediately at:
Delayed Deliveries
While most orders arrive within the estimated timeframe, delays may occasionally occur due to:
- Customs inspections
- Severe weather conditions
- Carrier disruptions
- Peak seasonal demand
We appreciate your patience and will do our best to assist you if unexpected delays occur.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
Our team will investigate the issue and work toward an appropriate resolution, which may include a replacement or refund where applicable.
Contact Us
If you have any questions regarding shipping, please contact us:
We aim to respond to all inquiries within 24 hours.