Refund policy
Return & Refund Policy
Last updated: September 2026
At BatGlow, we want you to shop with confidence. That's why every order is protected by our 90-Day Money-Back Guarantee.
90-Day Return Policy
You have 90 days after receiving your order to request a return.
To be eligible for a return, the item must be:
- In good condition
- Returned with all included parts and accessories
- Accompanied by proof of purchase (order number or receipt)
To start a return, contact us at:
Email: batglow72@gmail.com
Returns must be approved before being sent back. Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and include photos of the issue.
We will review the claim and, if approved, provide a replacement or refund at no additional cost.
Return Shipping Costs
For returns requested due to a change of mind, customers are responsible for return shipping costs.
If the item arrives damaged, defective, or incorrect, BatGlow will cover the cost of the return or provide a replacement.
Original shipping charges are non-refundable unless required by applicable law.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Items intentionally damaged after delivery
- Products returned without prior approval
Exchanges
We currently do not offer direct exchanges.
If you would like a different item or variant, please return your original item and place a new order once your return has been approved.
European Union Customers
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason, in accordance with applicable consumer protection laws. Your statutory rights remain unaffected by this policy.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method.
Please allow:
- Up to 10 business days for us to process the refund
- Additional processing time by your bank, credit card provider, or payment processor
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Our 90-Day Money-Back Guarantee
We're confident you'll love BatGlow.
If you're not completely satisfied within 90 days of delivery, simply contact us and we'll work with you to resolve the issue through a replacement, store credit, or refund, depending on the circumstances.
Your satisfaction is our priority.